Right to Delete

1. Your Right to Delete

Under the California Consumer Privacy Act (CCPA) and other applicable privacy laws, you have the right to request that we delete your personal information that we have collected from you.

This right applies to California residents and, to the extent required by applicable law, to residents of other states with similar privacy protections.

2. What Data Can Be Deleted

Upon receiving a verified deletion request, we can delete the following categories of personal information. You may request all of them by deleting your account, or select only the categories you want removed:

• Account profile information (name, email, phone number, address)
• Chat messages and conversations you have taken part in
• Uploaded documents and files associated with your account
• Identity verification documents (government ID images and selfie)
• Load search history and saved searches
• Saved loads, saved routes, and planned trips
• Platform activity logs and usage data
• User preferences and settings
• Marketing and notification preferences, including push and email subscriptions

Deleting specific categories does not close your account — you can keep using Wanload afterward. Deleting your account removes all of the above.

3. Exceptions — Data We Must Retain

Certain personal information may be exempt from deletion where retention is required or permitted by law, including:

• Legal Obligations Data required to comply with federal, state, or local laws, regulations, or legal processes
• Transaction Records Financial transaction records, invoices, and payment history required for tax and accounting purposes (retained for 7 years)
• Security and Fraud Prevention Data necessary to detect, prevent, or investigate security incidents, fraud, or illegal activity
• Protect Against Fraud Information needed to protect the rights, property, or safety of Wanload, our users, or the public

4. What Happens After You Submit

After we receive your verified deletion request:

• We will complete the deletion within 45 days of receiving your verified request (or up to 90 days with notice if additional time is needed)
• If you requested deletion of specific data only, your account stays active and you can keep using Wanload — only the categories you selected are removed
• You will receive email confirmation once your data has been deleted
• We will also instruct our service providers and third-party partners to delete your data where required by law

5. Alternative Ways to Request Deletion

In addition to the form above, you may also submit a deletion request by:

• Account Settings Log in to your Wanload account and navigate to Settings > Privacy > Delete My Account
• Email Request Send a written deletion request to privacy@wanload.com

6. Non-Discrimination

We will not discriminate against you for exercising your right to delete. You will not receive a different level of service, be charged different prices, or be denied goods or services as a result of submitting a deletion request.

7. Contact Us

If you have questions about your right to delete or this process, please contact our Privacy Team:

WanMerch LLC — Privacy Team
privacy@wanload.com privacy@wanload.com
Ontario, California 91762