Terms of Service

1. Acceptance of Terms

By accessing or using the Wanload platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including carriers, shippers, brokers, and any other parties who access or use the platform.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS OF LIABILITY, BINDING ARBITRATION, AND A CLASS ACTION WAIVER.

2. Description of Services

Wanload is a freight marketplace that connects shippers with carriers for the transportation of goods. Our platform facilitates:

• Load posting and searching
• Bid placement and acceptance
• Real-time shipment tracking
• In-app messaging between parties
• Document management (rate confirmations, BOLs, PODs)
• Payment processing and settlement

3. IMPORTANT: Role of Wanload as a Marketplace Platform

WANLOAD IS A TECHNOLOGY PLATFORM ONLY. WANLOAD IS NOT A FREIGHT BROKER, MOTOR CARRIER, TRANSPORTATION COMPANY, OR LOGISTICS PROVIDER.

You expressly acknowledge and agree that:

• Wanload does not transport, handle, or take possession of any freight or cargo
• Wanload does not employ, supervise, or control any drivers, carriers, or transportation personnel
• Wanload does not own, lease, or operate any trucks, trailers, or transportation equipment
• Wanload does not provide any transportation, logistics, or freight brokerage services
• Wanload has no authority over, and does not direct, the manner or method by which any carrier provides transportation services
• No agency, partnership, joint venture, employment, or franchise relationship exists between Wanload and any user
• Wanload does not verify, endorse, or guarantee the qualifications, capabilities, reliability, safety, or legality of any shipper or carrier

Wanload's sole function is to provide a technology platform that enables shippers and carriers to connect and communicate. Any and all transportation services are provided solely by independent third-party carriers who are solely responsible for all aspects of such services.

Payment Handling Wanload does not hold, process, or transfer funds between shippers and carriers. All payment arrangements are made directly between the parties. Wanload charges a 3% platform fee to shippers upon successful delivery confirmation, which is processed by our payment processor, Stripe, Inc.

4. Third-Party Transactions and User Agreements

ALL TRANSPORTATION AGREEMENTS, CONTRACTS, AND ARRANGEMENTS ARE EXCLUSIVELY BETWEEN THE SHIPPER AND THE CARRIER. WANLOAD IS NOT A PARTY TO ANY SUCH AGREEMENTS.

You expressly acknowledge and agree that:

• When a shipper posts a load and a carrier accepts it, the resulting agreement is solely between the shipper and carrier
• Wanload is not a party to, and has no obligations under, any rate confirmation, bill of lading, transportation contract, or other agreement between users
• Wanload has no control over and makes no representations regarding the quality, safety, legality, or timeliness of any transportation services
• Users are solely responsible for conducting their own due diligence on counterparties
• Users are solely responsible for negotiating and enforcing the terms of their agreements
• Wanload has no responsibility to mediate, arbitrate, or resolve disputes between users except as may be expressly provided in these Terms
• Any disputes arising from transportation services must be resolved directly between the shipper and carrier

YOU AGREE THAT WANLOAD SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIMS, DAMAGES, LOSSES, COSTS, OR EXPENSES ARISING FROM OR RELATED TO ANY AGREEMENT, TRANSACTION, OR DEALING BETWEEN USERS OF THE PLATFORM.

5. Account Registration and Eligibility

To use our Service, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account use

Carrier Requirements

Carriers must maintain:

• Valid MC (Motor Carrier) number registered with FMCSA
• Valid DOT (Department of Transportation) number
• Minimum $750,000 liability insurance coverage
• Minimum $100,000 cargo insurance coverage
• Active operating authority status

Carriers are solely responsible for maintaining all required licenses, permits, insurance, and regulatory compliance. Wanload makes no representations regarding any carrier's compliance status.

Compliance Warranty

By using the Wanload platform, you represent and warrant that you are in full compliance with all applicable:

• Federal transportation laws and regulations (including FMCSA requirements)
• State and local transportation laws, permits, and licensing requirements
• Hours of service (HOS) regulations and driver qualification standards
• Vehicle safety, maintenance, and inspection requirements
• Hazardous materials regulations (if applicable)
• Insurance requirements as specified in these Terms

Breach of this compliance warranty constitutes a material breach of these Terms and may result in immediate account suspension or termination.

6. User Conduct

You agree not to:

• Engage in fraudulent activities or misrepresentation
• Double-broker loads without proper authorization
• Engage in cargo theft or accessorial activities
• Harass, threaten, or abuse other users
• Violate any applicable laws or regulations
• Circumvent platform fees or payment processing
• Share account credentials or allow unauthorized access
• Submit false information or documentation

7. Load Transactions

When a bid is accepted, both parties enter into a binding agreement to complete the transportation as specified. This includes:

• Agreed-upon rate and payment terms
• Pickup and delivery locations and times
• Equipment and service requirements
• Special handling instructions

Cancellations without proper notice may result in strikes. See our Cancellation & Refund Policy for details.

Load Information Accuracy

Shippers are responsible for providing accurate and complete load information, including:

• Accurate weight and dimensions of freight
• Complete and accurate commodity description
• Proper hazardous materials classification and documentation (if applicable)
• Any special handling, temperature, or equipment requirements
• Correct pickup and delivery addresses, contact information, and time windows

Shippers are solely liable for any additional costs, delays, or damages resulting from inaccurate load information.

Electronic Signatures and Documents

By using Wanload's document management features, you agree that:

• Electronic signatures on rate confirmations, BOLs, and PODs are legally binding
• Electronic signatures comply with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act)
• You consent to conduct business electronically and to receive electronic documents
• Electronic documents have the same legal effect as paper documents

Both parties are responsible for retaining copies of all executed documents for a minimum of three (3) years.

8. Fees and Payment

Platform Fee Wanload charges a platform fee of three percent (3%) of the agreed load price. This fee is charged to the shipper only upon successful delivery confirmation.

Fee Justification The 3% platform fee is consideration for Wanload's provision of the following technology services:

• Access to our proprietary load matching and marketplace technology
• Secure messaging and communication infrastructure
• Document management and storage systems (rate confirmations, BOLs, PODs)
• Real-time GPS tracking and visibility tools
• Platform maintenance, security, and technical support

This fee represents the reasonable cost of providing and maintaining the platform infrastructure. The fee is non-refundable once services have been rendered. By using the Wanload platform, you acknowledge that this fee is fair, reasonable, and proportionate to the services provided.

Payment Method The platform fee is collected via the shipper's payment method on file. Shippers must maintain a valid payment method (credit card, debit card, or ACH bank transfer) to use the platform. Standard payment processing fees apply.

Direct Payment Between Parties All payments for freight services (the agreed load rate) are handled directly between shippers and carriers. Wanload does not hold, process, or transfer any funds related to freight payments. Payment terms, methods, and timing are negotiated and arranged directly between the shipper and carrier.

Carrier Fees Carriers pay a monthly subscription fee to access the platform (Bronze: $29/month, Silver: $49/month, Gold: $69/month). Carriers are not charged the 3% platform fee or cancellation fees — those apply to shippers only. Freight payment is arranged directly between carriers and shippers.

Subscription Billing

Carrier subscription fees are billed monthly on the date of initial subscription. Subscriptions automatically renew unless cancelled before the renewal date.

Subscription fees are non-refundable for partial months. If you cancel mid-cycle, your access continues until the end of the current billing period.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

Annual plan subscribers are subject to our Cancellation & Refund Policy for details on early termination fees and refunds.

The 3% platform fee charged to shippers is separate from carrier subscription fees and is charged per transaction upon delivery confirmation.

9. Payment Between Parties

ALL FREIGHT PAYMENTS ARE HANDLED DIRECTLY BETWEEN SHIPPERS AND CARRIERS. WANLOAD DOES NOT HOLD, ESCROW, OR TRANSFER FREIGHT PAYMENTS.

Direct Payment Arrangements

Shippers and carriers are solely responsible for negotiating and arranging payment for freight services. Common payment methods used in the industry include:

• Check or company check
• ACH bank transfer
• Wire transfer
• Quick pay or factoring services
• Net 15, 30, or other payment terms as agreed

Payment Disputes

In the event of a payment dispute between shipper and carrier:

• Parties should first attempt to resolve the dispute directly
• Wanload may provide platform messaging history and documentation if requested
• Wanload does not mediate, arbitrate, or adjudicate payment disputes between users
• Payment disputes are the sole responsibility of the parties involved

Platform Fee Collection

Wanload collects the 3% platform fee separately from freight payments:

• The fee is charged to the shipper's payment method on file upon delivery confirmation
• Fee processing is handled by Stripe, Inc.
• The platform fee is separate from and does not affect freight payment arrangements between parties

By using Wanload, you agree to be bound by Stripe's terms of service for fee processing. Stripe's terms are available at stripe.com/legal.

Binding Payment Terms

Once a rate confirmation is executed by both parties, the following payment obligations apply:

The agreed rate is binding and may not be unilaterally changed by either party after the rate confirmation is signed.

Late payment by shippers may result in account suspension, late fees, and reporting to industry credit bureaus.

Wanload is not responsible for collecting freight payments on behalf of carriers. Carriers must pursue payment disputes directly with shippers.

10. Intellectual Property

All content, features, and functionality of the Service are owned by WanMerch LLC and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WANLOAD DOES NOT WARRANT THAT:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from use of the Service will be accurate or reliable
• Any transportation services arranged through the platform will be satisfactory
• Any user of the platform is trustworthy, reliable, or will perform their obligations
• Any carrier is properly licensed, insured, or compliant with applicable laws
• Any cargo will arrive safely, on time, or undamaged

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE AND ANY TRANSPORTATION SERVICES ARRANGED THROUGH THE PLATFORM IS AT YOUR SOLE RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WANLOAD, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• Any loss, damage, theft, delay, or destruction of cargo or freight
• Any personal injury or property damage arising from transportation services
• Any disputes, claims, or disagreements between shippers and carriers
• Any failure of any user to perform their obligations
• Any acts of fraud, negligence, or misconduct by any user
• Any violation of law by any user
• Any indirect, incidental, special, consequential, punitive, or exemplary damages
• Any loss of profits, revenue, data, goodwill, or business opportunities
• Any damages resulting from unauthorized access to or alteration of your data
• Any payment disputes between shippers and carriers
• Any issues with Stripe payment processing for platform fees

IN NO EVENT SHALL WANLOAD'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO WANLOAD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Platform Fee Liability Wanload's maximum liability for any dispute related to the 3% platform fee is limited to a refund of that fee for the specific transaction in question. Wanload is not liable for any payment processing fees charged by Stripe or any financial institution.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WANLOAD HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Carmack Amendment Limitation

The Carmack Amendment (49 U.S.C. § 14706) governs carrier liability for loss or damage to goods in interstate commerce. Wanload, as a technology platform, is not a motor carrier and is not subject to the Carmack Amendment.

ALL CLAIMS FOR CARGO LOSS OR DAMAGE IN INTERSTATE COMMERCE MUST BE DIRECTED TO THE CARRIER, NOT TO WANLOAD.

Carriers and shippers are solely responsible for complying with all requirements under the Carmack Amendment and any applicable carrier liability provisions in their transportation contracts.

13. Indemnification

You agree to defend, indemnify, and hold harmless Wanload, WanMerch LLC, and their respective affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Any transportation services you provide or receive through the platform
• Any cargo loss, damage, theft, or delay related to your loads or shipments
• Any claims by third parties arising from your use of the platform
• Any violation of these Terms by you
• Any violation of any law, rule, or regulation by you
• Any dispute between you and another user of the platform
• Any content or information you submit to the platform
• Your negligence, willful misconduct, or fraud
• Any failure to maintain required insurance, licenses, or permits

This indemnification obligation will survive the termination of these Terms and your use of the Service.

14. Assumption of Risk

You acknowledge and agree that:

• Freight transportation involves inherent risks including but not limited to cargo damage, theft, delay, accidents, and third-party claims
• By using the Service, you voluntarily assume all such risks
• You are solely responsible for obtaining adequate insurance coverage for your operations, cargo, and potential liabilities
• Wanload is not an insurer and provides no insurance coverage of any kind
• You release Wanload from any and all claims related to such risks

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE WANLOAD, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, AND CAUSES OF ACTION ARISING FROM OR RELATED TO ANY LOSS, DAMAGE, OR INJURY THAT MAY OCCUR AS A RESULT OF YOUR USE OF THE SERVICE OR ANY TRANSPORTATION SERVICES ARRANGED THROUGH THE PLATFORM.

15. Dispute Resolution and Arbitration

Binding Arbitration Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted in Los Angeles County, California.

Class Action Waiver YOU AND WANLOAD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Wanload agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Small Claims Exception Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdiction.

Opt-Out You may opt out of this arbitration provision by sending written notice to legal@wanload.com within thirty (30) days of first accepting these Terms.

16. Termination

We may suspend or terminate your account at any time for violations of these Terms or our policies. Under our 3-strike system:

• First strike: Warning
• Second strike: Temporary suspension (7-30 days)
• Third strike: Permanent account ban

Permanently banned users may not create new accounts and will be added to our blocklist.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the modified Terms.

18. General Provisions

Governing Law These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Severability If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement These Terms constitute the entire agreement between you and Wanload regarding your use of the Service and supersede all prior agreements and understandings.

No Waiver The failure of Wanload to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment You may not assign or transfer these Terms without our prior written consent. Wanload may assign these Terms without restriction.

19. California Residents

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). Please see our Privacy Policy for information about how we collect, use, and disclose your personal information and how to exercise your rights.

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

20. Contact Us

If you have questions about these Terms, please contact us:

Cancellation & Refund Policy

Last updated: March 21, 2026