Terms of Service

1. Acceptance of Terms

Welcome to Wanload. These Terms of Service ("Terms") govern your access to and use of the Wanload platform, including our website, mobile applications, and all related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICE.

2. Description of Service

Wanload is a freight load board platform that connects carriers with shippers:

• Shippers can post freight loads with pickup/delivery locations, rates, and requirements
• Carriers can search, filter, and book available loads
• Real-time GPS tracking during active deliveries
• In-app messaging between carriers and shippers
• Digital document management (BOL, POD, rate confirmations)
• Secure payment processing through Stripe

3. Platform Role Disclaimer

WANLOAD IS A TECHNOLOGY PLATFORM ONLY - WE ARE NOT A FREIGHT BROKER, CARRIER, OR SHIPPER.

By using our Service, you acknowledge and agree that:

• We do not transport, ship, or deliver any freight
• We do not employ carriers or drivers
• We do not own, operate, or control any trucks or transportation equipment
• We do not provide brokerage services
• We do not hold freight broker authority
• We are not an agent of any carrier or shipper
• We do not guarantee carrier safety records, insurance coverage, or performance

Our sole function is to provide a technology platform that facilitates connections between carriers and shippers. All transportation arrangements, agreements, and transactions are directly between carriers and shippers.

Payment Handling: Carriers receive payment directly from shippers. Wanload does not handle, hold, or process payments between carriers and shippers except for our platform platform fees.

4. Direct Shipper-Carrier Relationship

ALL AGREEMENTS ARE DIRECTLY BETWEEN SHIPPERS AND CARRIERS.

You understand and agree that:

• When a load is booked, the contract is directly between the shipper and carrier
• Wanload is not a party to any transportation contract
• We have no control over shipping routes, schedules, or carrier operations
• Shippers are responsible for verifying carrier credentials independently
• Payment terms, rates, and conditions are negotiated directly between parties
• We do not mediate or resolve disputes between carriers and shippers
• Any claims for cargo damage, delay, or non-payment are between the carrier and shipper

Wanload shall have no liability for any actions, omissions, or disputes between carriers and shippers.

5. User Accounts

When creating an account, you agree to:

• Be at least 18 years old
• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

Carrier Verification

Carriers must provide:

• Valid MC Number
• Valid USDOT Number
• Proof of $1,000,000 liability insurance
• Proof of $100,000 cargo insurance
• Active operating authority with FMCSA

Carriers are responsible for maintaining valid credentials throughout their use of the platform.

Regulatory Compliance Warranty

By using the Service, all users represent and warrant that:

• They comply with all applicable federal transportation laws and regulations, including those administered by the Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), and Federal Highway Administration (FHWA)
• They comply with all applicable state transportation laws, including the laws of the State of California
• Carriers comply with hours of service (HOS) regulations as set forth in 49 CFR Part 395
• Carriers comply with vehicle safety standards and inspection requirements under 49 CFR Parts 393 and 396
• Where applicable, users comply with all hazardous materials transportation regulations under 49 CFR Parts 171-180
• All required insurance policies are current, valid, and provide the minimum coverage required by applicable law and these Terms

Any breach of these compliance warranties may result in immediate account suspension or termination.

6. Prohibited Conduct

Users agree NOT to:

• Engage in fraud, misrepresentation, or deceptive practices
• Double-broker loads without explicit shipper consent
• Steal or misappropriate cargo
• Harass, threaten, or abuse other users
• Violate any federal, state, or local transportation laws
• Circumvent platform fees
• Share account credentials with unauthorized parties
• Post false or misleading load or carrier information

7. Load Posting and Booking

When posting or booking loads:

• All rates must be accurately represented
• Pickup and delivery locations must be accurate
• Equipment requirements must be clearly specified
• Special handling requirements must be disclosed

Cancellations may result in account penalties. See our Cancellation Policy for details.

Accuracy of Load Information

Shippers posting loads on the platform warrant and represent that the following information is accurate, complete, and not misleading:

• Cargo weight and dimensions
• Accurate description of goods, including commodity type and value
• Hazardous materials classification, if applicable (per 49 CFR Part 172)
• Special handling, temperature, or equipment requirements
• Pickup and delivery addresses, dates, and time windows

The party providing inaccurate load information shall be solely liable for any losses, damages, fines, or additional costs incurred by the other party as a result of such inaccuracies. This includes, but is not limited to, overweight fines, detention charges, redelivery costs, and cargo damage resulting from undisclosed handling requirements.

Electronic Signatures and Documents

By using the Service, you acknowledge and agree that:

• Electronic signatures on rate confirmations, Bills of Lading (BOL), and Proofs of Delivery (POD) generated through the platform are legally binding and enforceable
• Electronic documents and signatures are valid under the federal Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.) and the California Uniform Electronic Transactions Act (Cal. Civ. Code § 1633.1 et seq.)
• You consent to conducting transactions and receiving documents electronically through the platform
• Electronic signatures carry the same legal weight and effect as handwritten signatures

Both parties are responsible for retaining copies of all electronically signed documents for their records.

8. Fees and Payment

Platform Fee: Wanload charges a 3% platform fee to shippers on completed deliveries only. This fee is charged after proof of delivery is confirmed.

Fee Justification: This fee supports the platform services including:

• Load matching technology
• Secure messaging system
• Document management
• GPS tracking infrastructure
• 24/7 customer support

We believe this fee is reasonable and transparent compared to traditional freight broker fees of 15-25%.

Payment Method: Shippers must provide a valid payment method to use the platform. Platform fees are charged automatically upon delivery confirmation.

Direct Payment: Carriers are paid directly by shippers. Wanload does not process carrier payments. Payment terms are agreed between carriers and shippers.

Carrier Fees: Carriers pay the same subscription fee as shippers. The 3% platform fee is charged to shippers only on completed deliveries.

Subscription Billing and Payment Retries

Subscription fees are billed automatically at the start of each billing cycle (monthly or annual). If your payment method fails, we will retry the charge up to three times over a period of approximately 72 hours (at 4-hour, 24-hour, and 48-hour intervals).

If all payment retry attempts fail, your account will be frozen. While frozen, you will be unable to post new loads or access marketplace features until your outstanding balance is resolved.

You may cancel your subscription at any time through your account settings or the Stripe billing portal. Cancellation takes effect at the end of your current billing period. You will retain access to platform features until the end of the paid period. No partial or prorated refunds will be issued for unused portions of a billing cycle.

The 3% platform fee is calculated on the agreed load rate and charged to the shipper's payment method on file upon delivery confirmation. The fee amount is displayed during load posting for full transparency.

9. Payment Terms

WANLOAD DOES NOT PROCESS PAYMENTS BETWEEN CARRIERS AND SHIPPERS.

Direct Payment Arrangements

All payment arrangements are directly between carriers and shippers:

• Check payment
• ACH/Direct deposit
• Wire transfer
• Quick Pay (if offered by shipper)
• Net 30/60/90 terms (if offered by shipper)

Payment Disputes

If payment disputes arise:

• Carriers and shippers must resolve disputes directly
• We may provide transaction records upon request
• We do not mediate payment disputes
• Collection is the carrier's responsibility

Platform Fee Collection

For our platform fees:

• Fees are charged to the shipper's payment method on file
• Payments are processed securely through Stripe
• Fee invoices are provided separately from carrier payments

By using our payment services, you agree to Stripe's terms of service.

Binding Payment Terms

When posting a load, shippers select payment terms from the following options: Immediate (Upon Delivery), Net 7 Days, Net 15 Days, Net 30 Days, Net 45 Days, or Net 60 Days. These terms, along with the selected payment method (ACH, Check, Wire Transfer, or Factoring), are displayed to carriers before booking.

When a carrier books a load, the payment terms selected by the shipper become a binding part of the agreement between the shipper and carrier. Shippers are obligated to remit payment to the carrier within the agreed-upon timeframe.

Late or non-payment by shippers may result in: (a) dispute filing by the carrier through the platform, (b) negative impact on the shipper's platform reputation, and (c) account restrictions or suspension for repeated payment failures.

Wanload does not enforce payment between parties but reserves the right to restrict platform access for users with a pattern of payment disputes.

10. Cancellation Policy

Loads may be cancelled under certain conditions. Excessive cancellations may result in account restrictions. See our detailed Cancellation Policy for specific terms.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We do not warrant that:

• The Service will be uninterrupted or error-free
• Information provided by users is accurate
• Load rates or availability will meet your expectations
• Other users are trustworthy or reliable
• Carriers are properly licensed and insured
• Cargo will be delivered safely or on time

Use of our Service is at your sole risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WANLOAD SHALL NOT BE LIABLE FOR:

• Cargo loss, damage, or theft
• Personal injury or property damage
• Disputes between carriers and shippers
• Failure of carriers to perform
• Fraud by users
• Regulatory violations by users
• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Unauthorized access to user accounts
• Payment disputes between carriers and shippers
• Issues with Stripe payment processing

OUR MAXIMUM LIABILITY SHALL NOT EXCEED THE PLATFORM FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

Platform Fee Limitation: Our 3% platform fee is intended to be a modest platform fee. In no event shall our liability exceed the actual fees collected.

These limitations apply regardless of the theory of liability.

Some jurisdictions do not allow limitation of liability, so some limitations may not apply to you.

Carmack Amendment Notice

Users acknowledge that carrier liability for cargo loss, damage, or delay in interstate motor carrier transportation is governed by the Carmack Amendment (49 U.S.C. § 14706). Under the Carmack Amendment, motor carriers may be held liable for the actual loss or injury to property they transport.

WANLOAD, AS A TECHNOLOGY PLATFORM AND NOT A MOTOR CARRIER OR FREIGHT BROKER, IS NOT SUBJECT TO LIABILITY UNDER THE CARMACK AMENDMENT. Any claims for cargo loss, damage, or delay must be directed to the carrier responsible for the shipment.

Carriers using this platform acknowledge their obligations under the Carmack Amendment and agree to process cargo claims in accordance with 49 CFR Part 370 (Principles and Practices for the Investigation and Voluntary Disposition of Loss and Damage Claims).

13. Indemnification

You agree to indemnify and hold harmless Wanload from any claims arising from:

• Your use of the Service
• Transportation services you provide or receive
• Cargo loss or damage claims
• Third-party claims related to your activities
• Violation of these Terms
• Violation of any law or regulation
• Disputes with other users
• Content you post on the platform
• Your negligence or willful misconduct
• Insurance claims related to your operations

This indemnification survives termination of your account.

14. Assumption of Risk

By using our Service, you acknowledge:

• Transportation involves inherent risks
• You assume all risks associated with freight transportation
• You are responsible for adequate insurance coverage
• Wanload is not an insurer
• You release Wanload from liability for transportation-related incidents

YOU EXPRESSLY WAIVE ANY CLAIMS AGAINST WANLOAD FOR CARGO LOSS, DAMAGE, OR DELAY.

15. Dispute Resolution

Arbitration: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in Ontario, California, under AAA Commercial Arbitration Rules.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class actions.

Small Claims: Either party may bring individual claims in small claims court if eligible.

Opt-Out: You may opt out of arbitration by notifying us in writing within 30 days of account creation.

16. Account Suspension and Termination

We may suspend or terminate accounts for:

• 1-2 strikes: Warning notification
• 3 strikes: 7-day account suspension
• 4 strikes: 30-day account suspension

Banned users may not create new accounts. Banned email addresses are added to a blocklist.

17. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

18. General Provisions

Governing Law: These Terms are governed by the laws of the State of California.

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

Entire Agreement: These Terms constitute the entire agreement between you and Wanload.

No Waiver: Failure to enforce any provision does not waive our right to enforce it later.

Assignment: You may not assign your rights under these Terms without our consent.

19. FMCSA Compliance Notice

This platform is designed to comply with FMCSA regulations for load boards. We verify carrier operating authority but do not provide brokerage services.

Carriers must maintain current FMCSA operating authority, required insurance coverage, and compliance with all DOT regulations.

20. Contact Information

For questions about these Terms: